JuniorReviews collates and publishes postgraduate medical training feedback, for the benefit of trainees, medical educators, Local Education Providers (LEPs), and LETBs. It now also hosts reviews and ratings of courses and conferences.
How do ratings and reviews work?
JuniorReviews allows UK postgraduate medical trainees (our ‘users’) to submit quantitative ratings and qualitative reviews for publication.
How does review moderation work?
Reviews are moderated using a two-step approach. Initially, reviews are filtered automatically using industry-standard moderation software. This removes any posts which contain expletives, spam, hyperlinks, or other objectionable content.
Subsequently, reviews are moderated by our team, in-line with our comprehensive Terms & Conditions, and moderation guidance. This has been developed following expert legal advice, and consultation with established industry leaders, medical educators, and system leaders.
In particular, content will not appear if it is believed to be libellous, defamatory, or in breach of our Terms & Conditions.
Although we will defend our legal right to publish fair comment, including where this is critical of public bodies, we are happy to deal with complaints from course or conference providers, in accordance with Section 5 of the Defamation Act (2013) and Regulations.
How can course or conference providers respond to users?
You can register to respond to comments, ideas, and concerns raised by our users directly. All responses will be openly and transparently published, alongside the original feedback.
If you would like to register on behalf of your organisation, please email us. To approve your registration, we will need to confirm your contact details. By registering in this capacity, you confirm that you have authorisation to use our service, and post to our website, on behalf of your organisation
How do you confirm a review is genuine?
At the moment, we allow users to post without registering with us, although they are required to supply an email address. This is because we recognise that many junior doctors are afraid of raising legitimate issues, and would like to change this. We do recognise that some organisations may be concerned by the potential for ‘false’ reviews, however.
Should a course or conference provider believe that a review may be false, they should contact us. We will then contact the reviewer, and ask them to confirm their details with us directly. These details will not be shared with LEPs or LETBs, however.
If the reviewer provides satisfactory information to us, we will inform the complainant, and the review will remain on the site. If the reviewer is unable or unwilling to provide satisfactory information to us, we will remove their content immediately.
There’s an error on my listing – how can I fix it?
Sorry about that! Please send the details to [email protected], and we’ll fix it ASAP. 🙂